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All of your Member Resources are now available inside Gateway - Member Portal:

  • Complete a Coordination of Benefits Form
  • Deductible and Out-of-Pocket Accumulations
  • Electronic & Printable Forms
  • Information about your Plan
  • Preauthorization Lists
  • Provider Network Information
  • Pharmacy Information
  • Status of your Claims
  • View or Print your Member ID Card
  • And More!

Have an FSA?

Shop everyday eligible items using the FSA Store.

FSA Store Coupon

Wex Health Card

If you are a member participating in the Flexible Spending Account Program (FSA):

To activate your new WEX HEALTH card, check card balances, expenditures, account status, and other educational information for use of your Wex Health Card, click the following link: https://my.wexhealthcard.com
When asked for your member ID#, please use your Social Security #.

Coronavirus Aid, Relief, and Economic Security Act" (CARES Act, H.R. 748 ) Section 3702 allows Flexible Spending Accounts (FSAs), to buy over-the-counter medicines tax-free without a prescription. This change would apply for amounts paid or expenses incurred after Dec. 31, 2019.

Durbin Amendment/Wex Prepaid Benefits Card Update
As of 4/1/2013, you now have the option to pay using a PIN (Personal Indentification Number) when you use your Wex Card. To create a PIN, please call 1-866-898-9795. To use your PIN at the point of sale, simply select "Debit" and enter your PIN when prompted.

Using a PIN is not required. You can continue to sign for Wex Card purchases just as you have been doing in the past by choosing "Credit".

If you are a Select Administrative Services customer and would like more information, please contact SAS Customer Service at (800) 847-6621.

Frequenty Asked Questions

Health Care FSA FAQs

What is a health FSA?
A health FSA covers a wide range of health-related expenses such as copays, deductibles and for medical dental and vision.

Who can I use my Health Care FSA funds on?
An eligible dependent is defined as a person of any age for whom you can legally claim as a dependent on your federal income taxes.

Does my dependent have to be enrolled on my health plan in order to be eligible to use my Health FSA funds?
No. Your dependent does not have to be enrolled on your heath plan to be an eligible dependent for your health care FSA.

When is my healthcare FSA available to me and how do I know how much is available?
The entire amount of your election is made available to you on the first day, when your coverage period starts. You can check your balance by registering at www.my.wexhealthcard.com. Your ID number is your SSN.

Can I pay for a service I received last year with my current years Health FSA funds, even if I only just received the bill?
No. Prior plan year expenses are prohibited by the IRS regardless of when you received the bill. (Example: If you received medical services in 2022 and did not receive a bill until 2023, you would not be able to use your 2023 funds to pay that bill.)

Can I purchase large quantities of OTC drugs and medicines?
Reasonable quantities of OTC drugs can be purchased for existing or imminent medical conditions. If large quantities are required for the treatment of an existing medical condition, a letter of medical necessity is required indicating the diagnosed medical condition.

Are health maintenance fees for physician practices eligible for reimbursement from my Health FSA?
No. Only expenses for services actually provided/incurred are eligible for reimbursement from your Health Care FSA.

When do I have access to my rollover funds?
The first day after the run-out period for the previous plan year.

Can I change my Health Care spending account election mid-year?
Generally, no. However, there are certain life events that permit you to increase or decrease your Health FSA election. (Examples include: marriage, divorce, birth or death.)

Why may I be asked to provide documentation for a Wex payment card purchase?
Federal regulations require that SAS obtain itemized receipts for transactions that are not automatically substantiated at the point of sale. Card transactions can be automatically substantiated without additional paperwork if they are:
• Copayment amounts tied to your health plan.
• Transactions that match the provider and dollar amount exactly for previously approved transactions
• Purchases made at merchants using the Inventory Information Approval System (IIAS)

In the event a charge does not meet these three criteria, SAS will send three requests for documentation. These requests are generally sent five days, 20 days and 45 days after the date of purchase and will cease once documentation has been received.

Should a charge remain unsubstantiated 60 days after the date of the card transaction, the benefits payment card will be placed in a temporary hold status. The payment card will be reactivated as soon as the necessary documentation has been received to substantiate the expense.

What happens to my FSA if I terminate employment?
Participation in the FSA ends if you terminate employment. This means only expenses incurred prior to the date your participation in the plan ends is eligible for reimbursement. Claims for expenses incurred prior to the plan termination date must be submitted within the “run-out” period.

Dependent Care FSA FAQs

What is Dependent Care?
A Dependent Care FSA is a pre-tax benefits account used to pay for eligible services such as daycare, after school care or summer day camps (no overnights) while you work. The funds are available as they accrue through premium payment starting the first day coverage begins.

Who is a qualifying dependent?
An eligible dependent is defined as child under the age of 13 or a person of any age for whom you can claim as a dependent on your federal income taxes and who is mentally or physically incapable of self-care.

Does my dependent have to be enrolled on my health plan in order to be eligible for Dependent Care reimbursement?
No. Your dependent does not have to be enrolled on your heath plan to be an eligible dependent for your dependent care FSA.

Can I use my Dependent Care funds for my dependent’s medical expenses or private school tuition?
No. Dependent Care FSA funds can only be used for eligible services such as daycare or after school care while you work. Academic tuition is not an eligible expense.

What information do I need to obtain from my dependent care provider in order to file a claim?
You will need to provider a receipt or account register that includes the amount paid, service dates, the name of the care giver or care facility and Federal Tax ID number.

I had an unexpected medical expense. Can I transfer DCFSA funds to my HCFSA?
No. Funds may not be transferred from your Dependent Care account to your Health FSA to cover unexpected medical expenses.

Does DCFSA have a grace period?
Yes, it does. You have 90 days after the plan year ends on December 31st to file claims against remaining funds for charges incurred during the plan year ending.

Why was my claim not paid in full?
There are two possible reasons why your reimbursement might be delayed. Dependent Care FSA claims are not reimbursed until after the last day of service listed. Your dates of service have not yet passed or you have not contributed enough through premium deduction to your Dependent Care FSA to receive full reimbursement for your claim.

Can I submit for the whole year at once?
Yes. However, it will need to be submitted after the last service date. If the last date is 12/31 of the plan year. The claim cannot be reimbursed until after 12/31. The IRS prohibits reimbursement of future dates.

My spouse and I both elected a DCFSA and our combined election exceeds the maximum $5,000 household limit. Can my DCFSA account be adjusted or canceled so we do not exceed the $5,000 maximum amount?
No, your FSA elections are irrevocable unless you experience a qualifying life event. While you and your spouse will have your total household salary reduced by the amount of your combined elections, you will also probably receive that full amount in reimbursements.

When you prepare your federal taxes during the next calendar year, you need to complete IRS Form 2441, "Child and Dependent Care Expenses" (attached to Form 1040) (PDF) and add the amount in excess of $5,000 back into your income.

However, if you have more than $5,000 in dependent care expenses (effectively paid with after-tax dollars since you added it to your income), you may be able to use that additional amount to claim a dependent care tax credit on the Form 2441. Your excess contribution is not "lost" but can still be used to offset some dependent care expenses. We encourage you to contact your tax advisor if you need further guidance.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.

What is “balance billing” (sometimes called “surprise billing”)?

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing”. This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.

You are protected from balance billing for:

Emergency Services

If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections not to be balanced billed for these post-stabilization services

Certain services at an in-network hospital or ambulatory surgical center

When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

If you get other types of services at these in-network facilities, out-of-network providers can’t balance bill you, unless you give written consent and give up your protections.

You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care. You can choose a provider or facility in your plan’s network.

When balance billing isn’t allowed, you also have the following protections:

You’re only responsible for paying your share of the cost (like the copayments, coinsurance, and deductibles that you would pay if the provider or facility was in-network). Your health plan will pay any additional costs to out-of-network providers and facilities directly.

Generally, your health plan must:

  • Cover emergency services without requiring you to get approval for services in advance (also known as “prior authorization”).
  • Cover emergency services by out-of-network providers.
  • Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
  • Count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit.

If you think you’ve been wrongly billed:

Contact Select Administrative Services Customer Service at 228.865.0514 or 800.847.6621.

You may also contact the following state or federal agencies for assistance:

Misssissippi Department of Insurance
P.O. Box 79
Jackson, MS 39205-0079
Phone: 800.562.2957
Email: [email protected]

Centers for Medicare and Medicaid Services
Attn: No Surprises Act Consumer Protection
Phone: 800.985.3059 from 8 am to 8 pm EST, 7 days a week, or submit a complaint online at https://www.cms.gov/nosurprises.

Visit https://www.cms.gov/nosurprises/consumers for more information about your rights under federal law.